At Dollmate, our mission is to ensure that every doll you receive is authentic, lifelike, durable, and breathtaking. We conducted extensive market research and visited numerous doll manufacturers worldwide. After rigorous evaluation, we partnered with MMX—a doll brand.

To ensure your doll arrives safely and discreetly, please find our shipping and delivery information below:

1. Discrete & Private Packaging

Your privacy is our highest priority. We guarantee a 100% confidential shipping process so you can shop with absolute peace of mind:

  • Neutral Exterior: No brand logos, product names, or sensitive keywords appear on the outside of the box.
  • Total Anonymity: Couriers and neighbors will have no way of knowing the contents.
  • Secure Delivery: Your order arrives in plain, sturdy packaging designed to protect both the product and your privacy.

2. Trusted Carriers

We partner exclusively with DHL, FedEx, and UPS to ensure your package is handled with care and delivered through the world’s most reliable logistics networks.

logistics

3. Estimated Timeframes

The total time to receive your order consists of Production Time + Shipping Time.

[ Production & Handling ]

  • Custom Dolls: 7–20 business days (expertly crafted to order).

4. Estimated Delivery Timeframes

To ensure your order reaches you safely and efficiently, we offer a variety of shipping methods tailored to your location and urgency. Please refer to the table below for estimated transit times:

Note: For shipments to Europe and the United States, we usually choose free air freight service, so you don’t need to pay customs duties and the goods will be delivered directly to your door.

Shipping Method Estimated Delivery Service Type
✈️ Air Freight 7 – 15 Working Days International Express
🚛 Truck Transport 25 – 40 Working Days Continental Land Shipping
🚢 Sea Freight 35 – 60 Working Days Long-distance Maritime Transit

Important Notice on Shipping Restrictions:

Due to complex import regulations and local legal constraints, we currently do not provide shipping services to the following regions:

  • Islamic Countries, India, Africa, and Brazil.
  • Any other regions or territories restricted by international import laws.
  • We only ship to countries and regions where adult products are legally permitted. Orders from locations where such products are prohibited by local law will be automatically declined.

For any questions, contact us at: [email protected]